Concierge Resume Example
A luxury hotel concierge resume example with 5+ years of experience in guest services and VIP client relations.
James Sullivan
Professional Summary
Dedicated Concierge with 5+ years of experience providing exceptional service at luxury hotels. Expert in creating personalized guest experiences, managing VIP requests, and maintaining relationships with premier vendors and establishments. Consistently recognized for exceeding guest expectations and driving guest satisfaction scores above 96%.
Experience
Senior Concierge2021 - Present
The Ritz-Carlton
- •Manage concierge services for 400+ room luxury hotel, handling 50+ specialized requests daily
- •Cultivate relationships with 100+ premium vendors including restaurants, theaters, and transportation services
- •Lead team of 6 concierge staff members, providing training and mentorship in luxury service standards
- •Coordinate complex itineraries for VIP guests including celebrities and corporate executives
Concierge2019 - 2021
Four Seasons Hotel
- •Secured exclusive reservations and experiences for guests at high-demand venues
- •Maintained 95% guest satisfaction rating through personalized service delivery
- •Created detailed city guides and custom itineraries for international travelers
- •Resolved guest concerns promptly, maintaining 100% satisfaction resolution rate
Guest Services Associate2018 - 2019
The Peninsula Hotel
- •Assisted concierge team with guest requests and travel arrangements
- •Developed knowledge of local attractions, dining, and entertainment options
- •Managed guest packages and correspondence with attention to detail
- •Provided recommendations for local experiences tailored to guest preferences
Education
Bachelor's Degree in Hospitality Management2014 - 2018
Cornell University
Skills
VIP Guest Relations, Event Planning, Restaurant Reservations, Travel Arrangements, Cultural Knowledge, Problem Resolution, Multi-language Proficiency (English, French, Spanish), CRM Systems, Luxury Service Standards, Time Management, Vendor Relations, Microsoft Office SuiteMore Resume Examples in Hospitality
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