Customer Service Representative Resume Example
A customer service representative resume example with 4+ years of experience in retail customer support and problem resolution.
Sophia Rivera
PROFESSIONAL SUMMARY
Customer-focused Service Representative with 4+ years of experience delivering exceptional support and resolving complex customer inquiries. Proven track record of maintaining high customer satisfaction while handling high-volume interactions. Skilled in problem resolution, product knowledge, and building customer relationships.
EXPERIENCE
Senior Customer Service Representative2021 - Present
Apple Store
- •Handle 50+ customer interactions daily with 95% satisfaction rating
- •Lead team of 6 CSRs providing coaching and performance feedback
- •Resolve complex technical issues and product-related inquiries
- •Maintain average response time of under 3 minutes for customer queries
- •Develop training materials for new customer service protocols
Customer Service Representative2019 - 2021
AT&T Retail
- •Processed 40+ daily transactions including sales, returns, and account services
- •Achieved 92% first-call resolution rate for customer issues
- •Managed customer escalations and complex billing inquiries
- •Generated $10K monthly in additional sales through effective problem resolution
- •Maintained detailed records of customer interactions and resolutions
Retail Customer Service Associate2018 - 2019
T-Mobile
- •Assisted customers with product selection and service plans
- •Processed payments and maintained accurate cash handling
- •Resolved customer complaints and service-related issues
- •Supported inventory management and store merchandising
- •Participated in team sales initiatives and promotions
EDUCATION
Associate of Arts in Business Administration2016 - 2018
Valencia College
SKILLS
Customer Service, Problem Resolution, Communication, Multi-tasking, Conflict Management, Sales Support, CRM Software, Technical Support, Account Management, Team Collaboration, Microsoft Office Suite, POS SystemsMore Resume Examples in Retail
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