Front Desk Receptionist Resume Example
A front desk receptionist resume example with 4+ years of experience in luxury hotel operations and guest services.
Maria Rodriguez
Professional Summary
Front Desk Receptionist with 4 years of experience providing exceptional customer service and administrative support in high-end hotel environments. Skilled in managing guest relations, multi-line phone systems, and booking management software. Consistently received 95%+ guest satisfaction ratings.
Experience
Front Desk Receptionist2021 - Present
Marriott International
- •Manage front desk operations for a 250-room luxury hotel, handling 100+ daily guest interactions
- •Process check-ins/check-outs while maintaining 99.9% accuracy in billing and room assignments
- •Coordinate with housekeeping and maintenance teams to ensure prompt response to guest requests
- •Train and mentor 4 new front desk staff members on hotel protocols and customer service standards
Guest Services Representative2019 - 2021
Hilton Garden Inn
- •Handled reservations, modifications, and cancellations using Opera PMS system
- •Resolved guest complaints with 98% satisfaction rate through effective problem-solving
- •Managed cash handling and daily reconciliation of $5000+ transactions
- •Earned 'Employee of the Month' recognition 3 times for exceptional service
Front Desk Assistant2018 - 2019
Holiday Inn Express
- •Assisted with check-in/check-out procedures for 150-room hotel property
- •Answered multi-line phone system and directed calls to appropriate departments
- •Maintained guest records and updated reservation information in hotel management system
- •Provided local area information and recommendations to enhance guest experience
Education
Associate's Degree in Hospitality Management2017 - 2019
Boston Community College
Skills
Opera PMS, Multi-line Phone Systems, Booking Management, Customer Service, Problem Resolution, Cash Handling, MS Office Suite, Bilingual (English/Spanish), Conflict Resolution, Time Management, Team Leadership, Guest RelationsMore Resume Examples in Hospitality
Ready to Build Your Resume?
Choose a template and create your resume in minutes.