Hotel Manager Resume Example
A hotel manager resume example with 8+ years of experience in luxury hotel operations and strategic leadership.
Robert Thompson
PROFESSIONAL SUMMARY
Dynamic Hotel Manager with 8+ years of experience leading operations for luxury hotels and resorts. Proven track record of increasing revenue by 25% while maintaining exceptional guest satisfaction scores. Expert in strategic planning, team leadership, and implementing innovative service solutions. Successfully manages properties with 300+ rooms and 150+ staff members.
EXPERIENCE
Hotel General Manager2021 - Present
Bellagio Hotel & Casino
- •Direct all operations for 300-room luxury resort generating $50M+ annual revenue
- •Lead team of 150+ employees across departments, maintaining 92% staff retention rate
- •Increased RevPAR by 25% through strategic pricing and marketing initiatives
- •Implemented guest experience program resulting in 35% increase in repeat bookings
Assistant General Manager2019 - 2021
The Venetian Resort
- •Oversaw daily operations of multiple departments including F&B, housekeeping, and front office
- •Reduced operational costs by 20% while improving guest satisfaction scores to 94%
- •Developed and implemented employee training programs increasing service quality metrics by 30%
- •Managed $10M annual budget with responsibility for forecasting and cost control
Front Office Manager2017 - 2019
MGM Grand
- •Managed front office operations with team of 45 staff members
- •Achieved 96% guest satisfaction score through enhanced check-in/out procedures
- •Implemented new PMS system reducing check-in time by 40%
- •Developed upselling strategies resulting in 25% increase in room upgrades
EDUCATION
Master of Business Administration2015 - 2017
University of Nevada, Las Vegas
Bachelor of Science in Hotel Administration2011 - 2015
Cornell University
SKILLS
Strategic Planning, Revenue Management, Team Leadership, Budget Management, Operations Management, Customer Relations, Property Management Systems, Financial Analysis, Crisis Management, Multi-property Management, Labor Relations, Food & Beverage Operations, Marketing Strategy, Risk ManagementMore Resume Examples in Hospitality
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